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Policies and Guidelines

Refunds & Cancellations

Our tours directly support our Dogs. They help to feed, house, and care for the dogs that run as well as their retired companions who live out the rest of their days with us. A canceled tour without adequate notice can impact the circumstances and quality of care of our dogs. Please understand that their well-being is our top priority!

With 7 days notice or more you will receive a full refund to your original form of payment. Up to 48 hours notice before your tour, no cancellations will be accepted. You may rebook your tour or a Gift Card will be issued.
There is a 100% charge for tours canceled within 48 hours. Late arrivals or missed tours will be charged in full.

Bookings of 3 sleds or more:
With 7 days notice or more you will receive a full refund to your original form of payment. There is a 100% charge for cancellations within 7 days of your tour or for missed tours. Late arrivals or missed tours will be charged in full.

What if the Weather is bad?

We run in the snow, rain, and cold weather. Guests are encouraged to prepare accordingly. We recommend Guests wear plenty of warm layers, winter boots, waterproof snow pants and jacket as well as cold weather appropriate gloves or mittens, hat, and scarf/neck warmer. We reserve the right to cancel tours if we deem the elements to be unsafe or unfit for the sled dogs, staff, or guests. This includes but is not limited to extreme cold, unsafe trail conditions, and/or lack of snow. Guests will be issued a full refund or may reschedule their tour if circumstances require us to cancel. Guests are asked to please keep an eye on the weather and are encouraged to stay locally if driving in snowy weather is a concern for them. All roads to reach our touring site are publicly maintained, plowed, and sanded/salted. Our decisions regarding weather and snow are based on the local weather forecast for Canton, Maine. Storms from out of state, etc. are not factored into cancellations.

What if there is no snow?

Our tours do require snow to run. We do not use wheeled carts for our tours when we are without snow. We find it does not invoke the true essence of Dog Sledding that Guests are looking for when they book an experience. If we do not have adequate snow to run your tour we will reach out as soon as conditions change. This may be with as little as 24 hours notice as Mother Nature can be unpredictable at times. If your tour is cancelled for a lack of snow, You will receive a full refund or may rebook for another date.

Should I get travel insurance?

Travel Insurance covers a variety of prepaid an non-refundable trip expenses including your dog sled tour. A delayed or cancelled flight, unforeseeable illness or injury, and work related instances can arise. Guests travelling from out of state are encouraged to consider travel insurance. Eligible claims can reimburse your last minute cancellations for tours, hotels, flights, etc. Coverage and eligibility requirements for benefits differ by policy